I am offering you my exclusive management coaching-services for your company or business, hotel (private or group), resort and/or high-end restaurant, with the intention to make your place more efficient in all sectors of guest-services and economical aspects, this with my "FRESH EYES", by coaching your managers for a period of time, one on one, on the job, during and outside the operation.

Other than different interim management firms covering this field, I am not considering long time periods of six months and even more to enter your company, filling long analyzing and discussing spaces of time, then becoming a more or less active managing part of your team.

My Strength is efficiency and straight goal setting, which means, starting with our first consultation, we go to straight conditioning of my assignment, clarification of YOUR present challenges and direct goals of achievements, followed by my evaluation of the situation and suggestion of the necessary measurements, which might as well include, spending a certain time in the environment of focus, for my personal view and orientation.

Then, without any detours, I will start my work with your manager or management team, in a professional, discrete and positive cooperation.

Topics:

    Management Coaching & Training "on the job"

     Project management / Development - Openings

      Quality management / Audits / Mystery Shopping

       Employee development / Manning / Management recruitment

        Interior design / Ambience

         Revenue generation

          Cost controlling

If you are opening a new Hotel or Restaurant, I am offering you my support within conceptulizing, team building & recruitment, operational set up,manning selection & recruitment, including support during the first period of operation after the opening. 

My goal is, to get the intended results in the most reasonable time. This working habit was definitely shaped through my work at sea, and should certainly meet the interest of each company inviting me to conduct business. 

Throughout my career I have gained the important skills and experiences to see the "BIG PICTURE" of any hospitality related business, then to analyse, to communicate the situation and then to take the necessary action with my team. Using many professional values from the cruise industry, I am confident and driven to get the best out of your team, for your company's benefit and your employees.

From my point of view several aspects of management techniques have necessarily changed throughout the past years.

Managers had to adjust their way of managing people and their teams, it is not anymore about giving straight orders and then expect them to be followed without any reaction. Further you do not always have a full team of skilled personnel, also regarding the fact, that many teams include apprentices.

At the same time, also the expectations of our today's guests have moved in a different direction, the majority is not necessarily expecting classical service techniques anymore, but they ARE EXPECTING an inviting atmosphere, friendly service with a smile and this certain positive vibes, which reflects on them and will decide how comfortable your guest feels.

Today it is all about spending more time with each member of your team, being sensitive in the way you convey standarts and tasks, knowing and recognizing each one and then to implement the relevant service attitude, spirit and professional skills hence lead BY EXAMPLE. 

Only permanently motivating your team will lead to the result: "HAPPY TEAM - HAPPY GUEST". 

My passion and goal is to train managers in exactly these skills, to make their teams happy and productive, which will be the source to be able to maximize your revenue generation within short period of times.

Certainly my approach is teamwork orientated and in a consulting way of communication.

Regarding the field, time periods and contract conditioning, I am flexibal to discuss, as well as exclusive assignments, business wide implementations, coachings and follow up arrangements.

If you feel that my work and offer could be an asset to your company, then don't hesitate and contact me for all additional information, by email or phone at any time ! I am looking forward to work for you soon!